Privacy Policy

This Privacy Policy explains how Horizon Market Limited, operating under the brand Pixogift and with a registered address at 2nd floor College House 17 King Edwards Road, Ruislip, London, HA4 7AE, collects, stores, processes, and uses your data when you access or engage with our website or any related services (collectively, the “Services”).

We are committed to protecting your privacy and ensuring transparency in how we handle your information. By using our Services, you acknowledge and agree to the practices described in this policy.

Who We Are

Pixogift provides a digital platform where users can purchase and send gift cards. This Privacy Policy governs how we manage data collected through our websites, applications, and other digital tools or communication channels (collectively, “Resources”).

By using our Services, you consent to the terms outlined here. If you have questions, please contact us at [email protected].

Information We Collect Through Your Use of the Service

Server Logs & Website Access Data

When you visit our Services, our systems automatically log information, including:

• IP address
• Visited pages and features
• Requested content
• Date and time of access
• Device and browser details
• Referrer website or link

Our cloud-based infrastructure providers record this information and help us ensure secure access, prevent fraud, monitor performance, and diagnose issues.

Security Monitoring and Threat Detection

These server logs are also used for internal network protection. They assist us in identifying and mitigating unauthorized access attempts, harmful activities (like DDoS attacks or malware distribution), and other threats. We only attempt to link logs to individual users when investigating suspicious or unlawful activity.

Service Improvement and Analytics

We analyze aggregated log data to understand usage trends, peak access times, regional distribution, and device types. These insights help us refine the layout, structure, and functionality of our Services, enhancing the overall user experience.

Cookies and Tracking Technologies

How Pixogift Uses Cookies

We use cookies and similar technologies to support essential website functions, improve performance, and personalize content. These may include:

• Session Cookies – Removed when your browser is closed
• Persistent Cookies – remain on your device for future sessions
• Analytics Cookies – Help us understand user behavior
• Targeting Cookies – Used for relevant advertising

Tracking tools may include tags, web pixels, local storage objects, or similar technologies. These tools collect information such as:

• Device and browser type
• Operating system
• Pages viewed and time spent
• Clicks and navigation behavior

Your Options

You can disable some or all cookies via your browser settings or using our cookie management tool. Please be aware that disabling cookies may affect some features or functionality of the Services.

Web Beacons in Emails

Our email communications may include web beacons to track delivery, open rates, and engagement. This data helps us optimize future communications and ensure relevance.

When You Contact Us

By Email

If you email us directly, we will collect your email address and any other information you include (such as name, phone number, and signature).

Via Contact or Support Forms

When submitting a form through our site, we collect the information you input, which may include your name, email, phone number, and message content. Required fields must be completed for submission.

Phone Calls

We may collect your phone number and relevant conversation details if you call us. We do not routinely record calls but may do so occasionally for training or service quality purposes with prior notice. Voicemails and related support data are stored securely.

Postal Mail

If you contact us via post, we will retain the information you provide (name, contact details, content of your letter, etc.) and may store it as part of our support records.

Information Collected During Registration

When you create a Pixogift account, we collect the following:

• Full name
• Email address
• Password (encrypted)
• Optional: phone number or mailing address

You must complete the required fields in the registration form to open an account successfully.

Information Collected During Checkout

Essential Order Data

To process your order, we collect:

• Full name
• Email address
• Billing and delivery addresses
• Payment information (credit/debit card details)
• Phone number (if needed for delivery or support)

If you’re sending a gift to someone else, we may also collect the recipient’s name and email address.

This information is necessary for order confirmation, payment processing, fraud prevention, and customer support.

Optional Information

You may also choose to provide:

• Mobile phone number
• Social media profiles (e.g., Facebook)

We may use this information to personalize your experience or offer customer-specific promotions.

Payment Processing

Pixogift handles financial transactions using secure third-party payment processors. The processor used may vary depending on your payment method and location. We do not store full credit card information on our servers.

Marketing and Promotional Messages

After using our Services, you may receive updates about new features, discounts, or special offers via email or other communication channels.

You can opt out of marketing messages anytime by clicking  a special link in the email or contacting our support team. However, we may still send essential messages about your account or orders (such as receipts or security alerts).

Information from Third Parties

Pixogift may collect information about you from external sources. This may include data obtained from fraud prevention and risk management services used to ensure the safety of our platform.

These third-party sources may provide us with information relevant to processing your orders or responding to suspected misuse of our Services. In some instances, we may receive information from third parties even if you haven’t directly interacted with them in connection with 

Pixogift—for example, if they report activity that may infringe upon our rights.

If we receive any data about you from a third party without an appropriate legal basis or by mistake, we will delete it promptly and not retain or process it further.

Automated Decision-Making

Pixogift may use automated systems to assist in fraud detection and regulatory compliance. These systems analyze the information you provide and verify it with third-party tools.

While these automated processes help us identify patterns and unusual activity, they do not result in decisions that have legal or similarly significant effects on you. All such processes are monitored and refined to ensure fairness and compliance with applicable standards.

Sharing and Additional Use of Your Data

Sharing Data with Service Providers

To operate our business effectively and deliver services to you, we work with external service providers who may process your data on our behalf. These may include:

• Payment gateway providers
• Email communication tools
• Telecommunications platforms
• Hosting and cloud infrastructure services
• Fraud prevention and analytics providers
• IT security monitoring systems

Some of our partners are based in jurisdictions outside the European Economic Area, including the United States. We only share your information when necessary for service delivery and always abide by applicable data protection regulations.

Due to operational confidentiality, we do not publicly disclose the identities of these providers. However, if you have a legitimate reason for such a request, you can contact us at [email protected], and we will provide relevant details where appropriate.

Sharing Data with Other Third Parties

In addition to service providers, Pixogift may share your information with select third parties where necessary for operational or legal purposes. These include:

• Accountants – For tax reporting and audit compliance. Information may consist of transaction details and invoicing records.
• Legal and financial advisors – For assistance with compliance, regulatory obligations, and contract management.
• Affiliates – When they help promote our Services or when you interact with Pixogift through affiliate channels.
• Business partners – When offering services jointly or integrating third-party products with our platform.
• Independent contractors – Hired for specific tasks requiring limited data access under confidentiality terms.
• Insurance providers – This is for claims processing or compliance with policy disclosure requirements.

As with service providers, specific partner names are not listed publicly for security and strategic reasons. You may contact us directly if you believe disclosure is necessary for legal or privacy-related matters.

Disclosure for Legal and Security Reasons

We may disclose your data in specific legal or risk-related situations, including:

• To law enforcement or public authorities where criminal activity, threats, or breaches of law are suspected.
• To enforce our rights, including debt recovery or protection of intellectual property.
• In legal disputes, such as court proceedings, arbitration, or regulatory reviews, where relevant data is necessary for representation or resolution.
• To meet compliance obligations, such as responding to court orders, subpoenas, or anti-money laundering requirements.

We only process and share data in these situations when legally required or where justified under applicable legal grounds.

Data Retention

We retain your data for as long as your Pixogift account is active and as long as necessary to provide our Services, manage transactions, comply with legal obligations, or enforce our agreements.

If you wish to delete your account or request that we stop processing your information, please contact us at [email protected]. We will take all appropriate steps in line with applicable data protection laws.

However, we may retain certain records if required for:

• Legal compliance
• Tax and audit purposes
• Resolving disputes
• Enforcing contractual obligations

When your data is no longer needed, it will be securely deleted or anonymized.

How We Protect Your Data

At Pixogift, safeguarding your personal information is one of our top priorities. We use technical and organizational measures to secure the data you share with us from unauthorized access, accidental loss, misuse, or destruction.

These protective measures include:

• Encryption protocols
• Firewalls
• Intrusion detection systems
• Access controls
• Continuous service monitoring

Access to personal data is restricted to trained personnel who require such access to perform essential business functions. Despite these measures, no system can offer a complete guarantee of security. While we do everything reasonably possible to protect your information, we cannot ensure or warrant the absolute security of any data transmitted or stored.

We regularly review and refine our security procedures to adapt to evolving threats and ensure compliance with applicable privacy laws and data protection regulations.

If you have concerns or questions about how your data is protected, please contact us at [email protected].

Internet Transmission Risks

Please be aware that any transmission of personal data over the internet carries inherent risks. Communications sent via email or online forms may not be entirely secure. You transmit information to us at your own risk, and Pixogift is not responsible for any loss, damage, or liability resulting from such transmissions.

We recommend taking necessary precautions before submitting sensitive information online, such as using secure networks and up-to-date software.

Your Rights Regarding Personal Data

You may have certain rights under applicable data protection laws, depending on your jurisdiction. These rights may include:

• Access – Request access to personal data we hold about you
• Correction – Ask us to correct inaccurate or incomplete data
• Erasure – Request deletion of your data where legally applicable
• Restriction – Ask us to limit processing under certain conditions
• Portability – Receive your data in a machine-readable format and transfer it to another service
• Objection – Object to our processing of your data for specific purposes, including direct marketing
• Consent Withdrawal – Revoke consent at any time when processing is based on consent
• Automated Decisions – Not be subject to decisions made solely by automated processing with legal or significant effects

To exercise these rights, please contact us at [email protected]. We may require identity verification before responding to any request.

Identity Verification

To ensure your privacy and prevent misuse, we may take steps to confirm your identity before fulfilling requests related to your data. This may include cross-checking records or, in some cases, requesting certified copies of documentation.

The verification requirements will be communicated to you once your request is received.

Sensitive Information

“Sensitive personal data” refers to a person’s racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union participation, genetic or biometric data, health status, or sexual life or orientation.

Pixogift does not intentionally collect or process sensitive personal data. We request that you do not submit any such information through our Services. If we become aware of receiving sensitive data inadvertently, we will take steps to delete it promptly unless we are required by law to retain it.

Policy Updates and Changes

Pixogift may occasionally revise this Privacy Policy to reflect updates in legal requirements, technology, or business practices.

We will notify you by email or by posting a clear notice on our website if material changes are made. You accept the revised policy and continue to use our Services after the changes are published.

We will seek your consent before proceeding if a new use of your information differs from the purpose originally stated.

We also reserve the right to transfer our responsibilities under this Privacy Policy in case of a business merger, acquisition, reorganization, or asset transfer. If Pixogift is involved in such a transaction, personal information may be transferred as part of the business assets.

Children’s Privacy

Pixogift does not knowingly collect or solicit personal data from individuals under 18. Our Services are not intended for minors, and we take steps to prevent accidental data collection from underage users.

If we learn that we have collected data about a child without verified parental consent, we will:

• Promptly delete the data from our systems, or
• Reach out to obtain proper parental or guardian consent (if required by law)

If you suspect a child’s data has been submitted to Pixogift in error, please notify us at [email protected] so we can act accordingly.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or how Pixogift handles your personal data, please feel free to contact us. We are committed to addressing your inquiries promptly and transparently.

You can reach us via:

• Email: [email protected]
• Phone: +447575384387
• Website: https://pixogift.com/contact-us/

We recommend including your full name and a brief description of your request or concern to help us respond efficiently.