Terms of Use
User Agreement
Welcome to Pixogift – a digital gift card service operated by Horizon Market Limited, located at 2nd floor College House 17 King Edwards Road, Ruislip, London, HA4 7AE and operating from Studio 4, 10A Branch Place, London, N1 5PH (“Pixogift,” “we,” “our,” or “us”). By using our website (the “Site”) and the associated services (collectively, the “Service”), you agree to comply with and be legally bound by these Terms of Use (“Terms”), which include our Privacy Policy.
This document represents a legally binding agreement between you (“you,” “your,” or “User”) and Pixogift. By placing an order at Pixogift, you confirm that you are 18 years of age or older and legally eligible to purchase digital gift cards. If you are under 18 or disagree with any part of these Terms, you are not authorized to access or use our Service.
We may update these Terms at any time at our discretion. Updates will be published on the Site and may also be sent via email. Your continued use of the Service after changes are posted constitutes your acceptance of those changes. When we say “including,” it should be understood as “including, but not limited to.”
User Accounts
When creating an account, wishlist, or registry, through Pixogift, you agree to:
a) Provide a valid and accessible email address;
b) Set a secure password (if required) and keep it private;
c) Ensure that all submitted data is true and not misleading;
d) Keep your login credentials confidential;
e) Accept responsibility for all activity conducted through your account, whether or not authorized by you;
f) Respect the privacy of other Users and not misuse their account data;
g) Notify us immediately if you suspect unauthorized access to your account;
h) Refrain from using the Service for any illegal or forbidden activity.
Service Overview
Pixogift offers digital gift card services that enable Users to:
- Purchase e-gift cards for personal use or others;
- Receive or send cards electronically via email or SMS.
Third-party Retailers provide gift cards, and their usage is subject to those Retailers’ terms and policies. Pixogift does not set or control the conditions of redemption. For full terms on gift card usage, see the relevant section below.
Users are responsible for safeguarding their login credentials and must not share their account access with others. In case of unauthorized activity, you agree to inform Pixogift immediately.
Responsibility and Limitations
Pixogift handles the payment transaction for gift card purchases and applies contributions toward the corresponding gift card and service fees. We do not influence or control the behavior of other contributors, Recipients, or Retailers. As such, we are not liable for:
- Delivery delays or failures by the Retailer;
- Quality issues with the Retailer’s product or service;
- Any warranty breaches by the Retailer;
- Redemption issues or failures related to the Gift Card.
Your dealings with other Users or Retailers are strictly between you and the respective party. Pixogift is not involved in resolving disputes between users or retailers.
We are also not liable for any changes made by Retailers after a card is purchased, such as revised redemption policies or product availability. Except for Pixogift-branded cards, we are not the issuers of any gift cards and do not bear responsibility for their redemption.
Regional Purchase Policy
Pixogift may limit access to certain offerings based on the user’s country of origin. These restrictions are enforced to comply with legal and regulatory mandates and may be updated periodically.
Disputes and Indemnity
If a dispute arises involving your use of the Service, you agree to handle the matter directly with the other party involved. Should Pixogift be required to participate or be named in any resulting legal action, you agree to indemnify and release us – including our team, partners, and affiliates – from any losses, liabilities, costs, or expenses, including legal fees and settlements arising from such disputes.
User Content
Users may submit content to the Site, including text, photos, audio, or video (“Content”). Pixogift does not verify or guarantee the accuracy or legality of any User-generated Content. By submitting content, you permit us to use it to operate and improve our services, as detailed in our Privacy Policy.
Account Termination
Pixogift may suspend or permanently disable your account without notice if:
- You share illegal, defamatory, or offensive content;
- You post sexually explicit or discriminatory material;
- Your behavior may violate any applicable law;
- You send spam, fraudulent messages, or engage in deceptive activity;
- You infringe intellectual property rights;
- You upload harmful software or files;
- You repost content without proper rights or attribution.
If you encounter content that violates these rules, report it using the support contact on the Site. We retain complete discretion to determine policy violations and take appropriate action.
Payment Handling and Role
Pixogift acts solely as a facilitator for payments made through the platform. When a purchase or contribution is made, we process the transaction and apply the funds toward a selected gift card. Pixogift is not a licensed financial institution and does not act as a bank. Except for Pixogift-branded cards, we do not issue gift cards on the platform.
Once a gift card is purchased, all responsibility for its redemption lies with the issuing Retailer.
Delivery Methods
At Pixogift, we provide flexible digital delivery options designed to ensure your gift cards reach you or your recipient promptly and securely. We aim to make your gifting experience smooth and user-friendly. Please note that delivery methods may vary depending on the destination country.
Email Delivery
In most regions, gift cards can be delivered directly to the recipient’s email. This method offers fast, secure access to digital vouchers. Once your transaction is finalized, you’ll receive an email with redemption details and instructions.
SMS Delivery
In select areas, you may choose to receive gift cards via SMS. This option allows the digital gift card to be delivered to a mobile device. To use this method, enter a valid mobile number during checkout.
Digital Delivery Only
Pixogift exclusively offers digital gift cards. We do not send any physical gift cards by mail. Our service is designed around a digital-first approach, ensuring an efficient and environmentally friendly experience. All purchases are issued in digital format only.
Regional Restrictions
Due to legal and operational factors, the availability of delivery options may depend on your location. In some regions, only email delivery may be supported. We continuously work to expand our coverage and appreciate your understanding in areas where limitations apply.
Delivery options specific to your country will be shown during the checkout process. These options are also subject to requirements set by the gift card issuer. If you have any questions about delivery, please contact [email protected] for assistance.
Gift Card Use and Terms
Additional steps may be required to verify your identity and payment details to complete your transaction.
Unless otherwise indicated, applicable sales tax is not included in the gift card price and may be collected at redemption by the Retailer. Pixogift is not the issuer of third-party gift cards. The issuer bears full responsibility for the gift card’s validity, functionality, and legal obligations, including compliance with unclaimed property laws. The recipient assumes ownership and responsibility for the gift card upon delivery.
Once the gift card has been electronically delivered, there is a risk of loss and title transfer to the recipient. Pixogift is not responsible for lost, deleted, or unauthorized use of the digital voucher or for any damage that renders the card unusable through no fault of Pixogift.
If your gift card order contains an error, please notify us at [email protected] within 30 days of delivery. If the card remains unused and the balance is intact, we will make reasonable efforts to investigate and resolve the issue. After 30 days, the gift card will be considered accepted and valid.
Certain Retailer gift cards may be limited to specific countries or regions. You must check whether a Retailer’s card is redeemable in your intended location. All redemptions must be made by the Retailer’s terms and conditions, either in-store or online.
Gift Card Validity and Expiration
Pixogift offers digital gift cards issued by third-party Retailers and service providers.
All gift cards purchased through Pixogift are valid for a period of twelve (12) months from the date of purchase.
This twelve (12) month validity period applies uniformly to all gift cards offered through the platform, regardless of any separate expiration periods or policies established by the respective issuer or brand.
Following expiration, gift cards cannot be redeemed, extended, reissued, refunded, reactivated, or otherwise restored. All other usage conditions, restrictions, and redemption requirements remain subject to the applicable terms and policies of the respective issuer.
Gift Card Other Issuer Terms
The table below provides links to the official terms and conditions of the respective Retailers. Users are responsible for reviewing and complying with the applicable terms and conditions of the chosen Retailer, regional restrictions, and usage limitations.
General Conditions
By purchasing or using a gift card through Pixogift, you acknowledge and agree that:
- Pixogift is not the issuer of third-party gift cards;
- All gift card terms are defined by the issuing Retailer and may be updated without prior notice;
- It is your responsibility to ensure compatibility with your account and intended region before purchase;
- All gift cards purchased through Pixogift are valid for a period of twelve (12) months from the date of purchase. After this period, gift cards expire permanently and cannot be redeemed, extended, reissued, refunded, reactivated, or restored under any circumstances;
- Any disputes related to redemption conditions, usage, or balance must be resolved directly with the issuing Retailer, except for the validity period applied by Pixogift as described above.
Pixogift Card Usage Terms
Pixogift Cards can be redeemed for eligible Retailer gift cards available through our site or partner platforms. The value of each purchase is deducted from the Pixogift Card balance. Any remaining balance can be used for future redemptions. If the value of your purchase exceeds your Pixogift Card balance, the difference must be paid with another accepted payment method. You can check your balance anytime by logging into your account.
Once a Pixogift Card is digitally sent to the buyer, recipient, or designated holder, ownership and risk of loss are transferred to the recipient. Pixogift is not liable for Pixogift Cards that are lost, deleted, misused, or accessed without authorization.
The available selection of Retailer gift cards may change over time. We are not responsible for Retailer’s offerings, terms, store locations, or digital experience. Retailer gift cards purchased through Pixogift are subject to each Retailer’s redemption rules, and their availability may vary based on region or store policy.
Pixogift Cards are:
- Non-refundable
- Non-exchangeable
- Non-transferable
- Not valid on Retailers’ websites or in-store systems directly
Local laws or Retailer-specific restrictions may limit the redemption of Retailer cards. Please consult the respective Retailer’s terms for full details on redeemability.
Disclaimers
Pixogift makes no guarantees, express or implied, regarding the usability, quality, or merchantability of Pixogift Cards. If your Pixogift Card code is found to be non-functional through no fault of your own, our only responsibility will be to replace the defective code.
Some jurisdictions may limit the extent to which disclaimers or warranty exclusions apply. Certain sections of this disclaimer may not be used if such laws are applicable in your area, and you may have additional legal rights.
Claiming Gift Cards
All gift cards available through Pixogift are delivered digitally. Users authorize delivery solely through the digital methods provided when purchasing or contributing to a gift card through the Service.
Recipients can claim their gift card by clicking a unique “Claim” link in the delivery email or SMS. Depending on the configuration, logging into the Pixogift platform may be required to finalize the redemption.
If a Pixogift Card remains unused or unclaimed for a continuous period of twelve (12) months, Pixogift may, in line with applicable laws:
- Apply a dormancy fee, or
- Redeem the balance for a gift card selected by Pixogift and send it to the purchaser’s or intended recipient’s email or mobile number on file.
Refunds, Returns & Exchanges
All transactions completed on Pixogift are final. Cancellations, exchanges, or refunds are not available unless required by law or explicitly stated in these Terms.
Pixogift does not manage or mediate refunds, returns, or exchanges for products or services purchased from third-party Retailers using a gift card. Any issue with a Retailer’s offering must be resolved directly with that Retailer.
Refunds are impossible if the card code has been viewed or revealed due to security and resell restrictions. If your card has not been revealed and you experience a delivery issue, you may request a refund or choose to receive store credit to purchase an alternative gift card.
Pixogift Bonus Program
Participation in the Pixogift Bonus program is subject to the following conditions:
- Pixogift may restrict or discontinue new enrollments at its discretion.
- You must not attempt to earn or redeem Bonuses through manipulation, fraudulent actions, or violation of the intended spirit of the program.
- Accounts using multiple identities or engaging in fake transactions will be terminated.
- Bonuses may be revoked for canceled, reversed, or refunded transactions. Repeated order cancellations may also result in account closure.
Bonuses:
- It cannot be earned or redeemed on all brands or during promotional periods (unless specified).
- Have no cash value, cannot be sold, and are non-transferable, including after death or in legal matters.
- Used Bonuses cannot be reinstated.
- Expires 12 months after being earned or upon account inactivity or closure.
Pixogift reserves complete discretion to interpret these rules, modify bonus values, or revoke bonuses at any time without notice.
All usage of Bonuses and participation in the program are at your own risk and subject to applicable laws. All rewards are also subject to the terms and conditions of the relevant Retailers.
External Websites
Pixogift may offer links to websites operated by third parties. These websites are not under our control, and we are not responsible for their content, privacy practices, or terms of use.
You assume full responsibility when visiting external sites and must review their policies independently. Pixogift disclaims all liability for any damages or issues from interaction with third-party websites.
Intellectual Property
All materials and content found on the Pixogift Service—including text, images, logos, icons, software, and designs—are the intellectual property of Pixogift or its licensors.
Without written permission, you may not reproduce, copy, resell, distribute, reverse-engineer, or otherwise exploit any part of the Service. Limited personal, non-commercial use is permitted but grants no ownership or intellectual property rights.
Pixogift trademarks, logos, and service identifiers are protected and may not be used without prior authorization.
No Warranties
You acknowledge that the Service is provided “as is” and “as available.” Pixogift makes no warranties—express or implied—about the quality, accuracy, suitability, or availability of the Service or any third-party product purchased with a gift card.
We do not guarantee uninterrupted or error-free access to the Service or that all features will function as expected. Some jurisdictions may not allow the exclusion of implied warranties, in which case specific disclaimers may not apply to you.
Limitation of Liability
To the maximum extent permitted by law, Pixogift shall not be liable for any indirect, incidental, special, or consequential damages, including loss of data, revenue, or profits, resulting from your use of the Service—even if advised of such possibility.
Pixogift’s total liability to you for any claim will not exceed the greater of €100 or the amount you spent on the Service within the three months preceding your claim.
Indemnification
You agree to indemnify and hold harmless Pixogift and its officers, affiliates, employees, agents, and partners from any claims, liabilities, losses, damages, or expenses (including legal fees) arising out of:
- Your use or misuse of the Service
- Your violation of any law or third-party rights
- Any breach of these Terms by you or someone acting under your direction
Equitable Relief
If you breach or threaten to breach any part of these Terms, you agree that monetary compensation may not be sufficient. Pixogift reserves the right to seek injunctive or equitable relief without waiving any other remedies.
Complaints and Dispute Resolution
Pixogift is committed to maintaining high standards of service and customer satisfaction. If you are dissatisfied with any aspect of our Service or wish to raise a concern, you may submit a formal complaint following the process below:
How to Submit a Complaint
You may file a complaint by contacting us via:
- Email: [email protected]
- Online Form: https://pixogift.com/contact-us/
Please include your full name, order reference (if applicable), a detailed description of the issue, and any supporting evidence or correspondence related to your complaint.
Acknowledgement and Response Time
We will acknowledge receipt of your complaint within 5 business days. A full investigation will be conducted, and you will receive a substantive response within 15 business days. If more time is required, we will inform you of the reason and provide an updated timeframe.
Resolution Process
Pixogift aims to resolve all complaints fairly, transparently, and promptly. Depending on the nature of your concern, the outcome may include clarification, rectification, replacement, or other appropriate action.
Escalation
If you remain unsatisfied with our response, you may request that a senior member of our management team review your complaint.
If the matter cannot be resolved internally, you may seek independent advice or contact the relevant consumer protection authority in your jurisdiction.
No Waiver of Legal Rights
Submitting a complaint does not affect your statutory rights under applicable consumer protection laws or these Terms.
Legal Jurisdiction & General Provisions
These Terms are governed by the laws of the United Kingdom, excluding any conflict-of-law rules.
Any legal disputes shall be handled exclusively in the courts of the United Kingdom. You consent to personal jurisdiction in those courts.
If any provision of these Terms is found unenforceable, the remaining terms shall continue in full effect. Pixogift’s waiver of a right shall not be considered a continuing waiver.
You may not assign your rights or obligations under these Terms. These Terms are binding upon you, Pixogift, our respective successors, and permitted assigns.
Pixogift shall not be involved in disputes between Users, Retailers, or third parties. If you initiate legal action involving Pixogift violating this clause, you agree to cover all resulting costs and damages.
All notices from Pixogift may be emailed to the address you provided at registration.
These Terms represent the complete agreement between you and Pixogift and override any prior agreements or communications.
Contact
If you have any questions, require support, or wish to provide feedback, you may contact us at:
- Email: [email protected]
- Phone: +447575384387
- Website: https://pixogift.com/contact-us/